photo de profil d'un membre

Bénédicte

Bénédicte Köll

34 ans - London (E16 1TQ) Royaume-Uni

Situation professionnelle

En recherche active

Souhait professionnel

Poste
Technology and Digital Manager
Experience
De 6 à 10 ans
Rémuneration
Entre 40 k et 50 k€
Type de contrat
CDI
Mobilité
67 Bas-Rhin, 75 Paris - Royaume-Uni
Fonctions
- Chef de projet digital
- Chef de produits
- Hôtelier / Restaurateur
Secteurs
- Loisirs, Hôtellerie, Tourisme, Restauration
- Luxe
- Distribution

Expériences professionnelles

Applications delivery and project manager

ACCOR UK BUSINESS AND LEISURE HOTELS LIMITED , London

De Juillet 2019 à Aujourd'hui

In charge of the rollout of all projects and systems related to the complete digital platform (TARS) as well as hotel application systems (Opera and FOLS) for new hotel openings
Coordinated the migration of existing hotels to the AccorHotels referenced application systems (iPMS) Managed application evolutions and lead the implementation of upgrades and new version
Improved current application usability by offering new solutions or processes
Responsible of the local day-by-day Support Level 2 Services and of the escalation process to central teams and external partners and suppliers
Maintained close liaison with hotels Operations in UK & Ireland and with Central Digital Services in Paris

Hotel applications specialist

ACCOR UK BUSINESS AND LEISURE HOTELS LIMITED , London - CDI

De Septembre 2016 à Juin 2019

In charge of the rollout of hotel application systems (Opera and FOLS) for new hotel openings
Coordinated the migration of existing hotels to the AccorHotels referenced application systems (iPMS)
Managed application evolutions and lead the implementation of upgrades and new version
Improved current application usability by offering new solutions or processes
Responsible of the local day-by-day Support Level 2 Services and of the escalation process to central teams and external partners and suppliers
Maintained close liaison with hotels Operations in UK & Ireland and with Central Digital Services in Paris
Participated in internal and third party service review meetings to ensure suppliers are meeting their service-level agreement’s (SLA’s)

Distribution roll-out supervisor

ACCOR UK BUSINESS AND LEISURE HOTELS LIMITED , London - CDI

De Juin 2013 à Août 2016

In charge of the rollout of all projects and systems related to the complete digital platform, according to the recommendations and procedures defined by the Digital Services Roll-Out. The objective is to support sales and maximise revenue in all AccorHotels hotels within the UK, as well as supporting the hotels to drive the changes of the systems and the procedures
Implemented the Hotel Roll-out and Training of new Distribution Systems and functionalities, digital projects and systems related to the AccorHotels distribution platform & hotel applications
In coordination with the Regional Front Office Relay (FOR), proposed and gave some recommendations for the roll-out planning and priorities for hotels in the UK
Coordinated all stages of the distribution for an opening hotel, coordination of the setup on the various connected Distribution channels with the hotel and administration team of the Digital Services Roll- Out; and the rollout and training of the Distribution Platform at the hotel
Implemented operational procedures towards Front Office and Reservation teams, as per distribution system division and Regional FOR recommendations. Ensured the procedures are implemented and followed and provide feedback on their evolution needs
Managed the rollout of the projects of the Digital Plan
Lead, organised and animated the Digital Deployment Days for all hotels in the UK & Ireland

Junior analyst

BNP PARIBAS REAL ESTATE HOTELS FRANCE , Issy les moulineaux - Stage / Alternance

De Mars 2011 à Septembre 2011

Prepared transactions documents for potential sellers and buyers, including pitch, confidentiality undertaking agreement, teaser, marketing status report and mailing
Completed and analysed due diligences for hotels transactions
Participated in hotels visits for potential sellers and buyers
Audited a hotel portfolio and performed audits interviews with hotels managers
Assisted in hotels valuations and updated valuations certificates for a valuation campaign
Performed market surveys and feasibility studies for advisories missions
Built up hotels databases, including openings & renovations database and transactions database

Formations complémentaires

Maîtrise en Sciences et Techniques (MST) de Gestion et de Production en Hôtellerie - Restauration

EM Business School - Hôtellerie - Restauration

2006 à 2008

ESSEC MBA in Hospitality Management (IMHI)

ESSEC Business School - Majors in Entrepreneurship, E-Commerce and Real Estate

2010 à 2012

AACSB-EQUIS accredited

Brevet de Technicien Supérieur (BTS) en Hôtellerie - Restauration

Lycée Hôtelier Alexandre Dumas - Mercatique et Gestion Hôtelière (Option A)

2004 à 2006

Parcours officiels

ESSEC – MBA – Hospitality Management – 2012 – Cergy

Langues

Allemand - Notions

Anglais - Courant

Français - Langue maternelle

Espagnol - Notions

Compétences

digital
Digital Transformation
Digitalisation
Technologies
Hotel Development
Hotel Management
Hotellerie
Management Hotelier
Tourisme, hôtellerie, restauration
ITIL
Pricing
distribution
Réseaux de distribution
Fidélio PMS
Opéra PMS
Protel PMS
MICROS
Microsoft Visio
Microsoft Power Point
Microsoft Access
Microsoft Excel
Microsoft Word
Bilingual English and French.
English
Fluent in English
TARS
Systèmes d'Informations
Oracle
Oracle Opera
EasyRMS

Centres d'intérêt

  • Natation
  • Randonnées
  • Meet-Up