Bénédicte

In charge of the rollout of all projects and systems related to the complete digital platform (TARS) as well as hotel application systems (Opera and FOLS) for new hotel openings
Coordinated the migration of existing hotels to the AccorHotels referenced application systems (iPMS) Managed application evolutions and lead the implementation of upgrades and new version
Improved current application usability by offering new solutions or processes
Responsible of the local day-by-day Support Level 2 Services and of the escalation process to central teams and external partners and suppliers
Maintained close liaison with hotels Operations in UK & Ireland and with Central Digital Services in Paris

In charge of the rollout of hotel application systems (Opera and FOLS) for new hotel openings
Coordinated the migration of existing hotels to the AccorHotels referenced application systems (iPMS)
Managed application evolutions and lead the implementation of upgrades and new version
Improved current application usability by offering new solutions or processes
Responsible of the local day-by-day Support Level 2 Services and of the escalation process to central teams and external partners and suppliers
Maintained close liaison with hotels Operations in UK & Ireland and with Central Digital Services in Paris
Participated in internal and third party service review meetings to ensure suppliers are meeting their service-level agreement’s (SLA’s)

In charge of the rollout of all projects and systems related to the complete digital platform, according to the recommendations and procedures defined by the Digital Services Roll-Out. The objective is to support sales and maximise revenue in all AccorHotels hotels within the UK, as well as supporting the hotels to drive the changes of the systems and the procedures
Implemented the Hotel Roll-out and Training of new Distribution Systems and functionalities, digital projects and systems related to the AccorHotels distribution platform & hotel applications
In coordination with the Regional Front Office Relay (FOR), proposed and gave some recommendations for the roll-out planning and priorities for hotels in the UK
Coordinated all stages of the distribution for an opening hotel, coordination of the setup on the various connected Distribution channels with the hotel and administration team of the Digital Services Roll- Out; and the rollout and training of the Distribution Platform at the hotel
Implemented operational procedures towards Front Office and Reservation teams, as per distribution system division and Regional FOR recommendations. Ensured the procedures are implemented and followed and provide feedback on their evolution needs
Managed the rollout of the projects of the Digital Plan
Lead, organised and animated the Digital Deployment Days for all hotels in the UK & Ireland