Victoria

6-month internship in the Sales & Marketing Department at Hôtel Park Hyatt Paris-Vendôme, 5* Palace Restaurant Pur – 1 Michelin Star | Hyatt Group

*B2B Sales:
Respond to partner requests, creating proposals, tracking reservations.
Support business development through prospecting and preparing Corporate contracts.
Assist with the organization of client events and Famtrips.
Qualify travel agencies for complimentary hotel nights.
Manage travel agendas for the sales team.
Update the CRM system, maintaining databases and sales platforms.
Analyze data to support commercial performance.

*Marketing:
Conduct competitive intelligence and benchmarking.
Identify and analyze marketing opportunities through Consortia.
Contribute to creative and innovative ideas to enhance hotel visibility.
Recommend strategic actions to optimize sales performance.

*Communication:
Design of digital commercial materials, including copy and visuals: newsletters, articles, posters, flyers, special and promotional offers.
Create PowerPoint presentations of the hotel and its services for travel agencies.
Prepare team-building activities.
Coordinate with support teams (Marketing, Events, Communication, Revenue Management) and operational teams (Front Office, Reservations, Guest Relations, Food & Beverage).

Relais & Châteaux *****Restaurant * Michelin
* Reception: welcoming and exceptional service anticipating guests' needs
* Reservations: personalized offers, follow-up and updates
* Coordination: fulfilling resquets in collaboration with other departments
* Concierge: offering dedicated service for a unique and memorable experience

Joined the retail team for Christmas season.
Cross-selling & up-sellling

* Personalized guest arrival preparations, rooms inspection
* Reservations, check-in and accompaniment to the room, property tour and presentation of the various services offered, check-out, cash collection
* Customer assistance, complaint management, gift tracking, loyalty programs
* Restaurant incoming customers management and accompaniment to the table.

Dior Leather Goods Department at Le Bon Marché Paris
- Welcoming customers, understanding their needs to provide better advice, and anticipating their expectations to create the emotion of an unforgettable experience.
- Achieving sales and increasing turnover through product enhancement while embodying Dior's values; developing and retaining a customer portfolio by ensuring personalized excellent service for each client.
- Involvement in boutique management: handling stocks, restocking, merchandising, and sales follow-up

Gold medal team at the 2022 OJO and Bronze medal in 2023.
- Management of the association as a whole, working in tandem with the President and in collaboration with various Bureau Managers (5).
- Recruitment and management of a team consisting of over 20 cheerleaders.
- Events: organization & logistics coordination of a dozen event shows per year, sometimes during several days: “Derby des Parisiennes", OJO, events inaugurations, sports events, Essec Open day, integration weekends...
- Communication, sales, and marketing: prospecting for customers and partners, sending commercial proposals for our services, follow-up, negotiation, and commercialisation
- Budget management, cost optimization, and sponsor search.

Open Days Essec, special events including events for Essec Junior IMHI Hospitality Consulting, shooting, interviews, testimonies
Welcoming students & other guests, presentation of the School as well as the BBA program, discussion about the BBA formation and the “ Concours Sesame “, sharing my own experience on this amazing campus.

6 months combined over 2 summer seasons - Fixed-term contracts (CDD) for 3 months in 2020 and 2021.
Responsibilities:
- Ensure optimal customer service, both in the store and on the terrace, as part of a team.
- Handle the opening and closing of the retail point (setup and storage).
- Train new recruits.
- Manage the cash register.

High School internship that allowed me to solidify my interest in the exclusive world of perfumery and cosmetics. I discovered the reality of a marketing project: graphics, visual identity, market research, olfactory signature... and I created my own candle with its packaging.