Olivier

Launching a new large-scale business initiative to EU Commercial and Strategic customers through building the AB product, process and team capabilities from scratch

Supporting Amazon Business profitable growth through financial data, processes and business insights
• Rebuilt a team of 15 Financial Analysts, Program Manager and Business Intelligence Engineers as employee turnover spurred during the pandemic
• Business: launched the first Free Cash Flow program for AB worldwide with needle-moving initiatives in sales, selection, pricing, operations and customer service concessions
• Tech: drove reporting automation, enabling Financial and Data Analysts to focus on insights vs data generation
• Process: created 8 new mechanisms for AB VP to audit growth/profitability/headcount from daily to monthly grain

• Led the Product and Tech team (5 Product Managers, 10 Software Development Engineers) in charge of improving “Fulfilled by Seller” (FBS) Customer Experience
• Following Covid and high growth of FBS channel, accelerated product roadmap to improve FBS Customer experience and drove several “PR FAQ” reviews with Senior Leadership in US, Europe, Japan and China, up to SVP
• Launched “Customer Service by Amazon” in the US, a for-a-fee product allowing Sellers to offer Amazon’s renowned Customer Service for all their Amazon shipments, driving FBS's "Perfect Response Rate" up

• Supported two successive Country Managers and their Leadership team
• Owned Yearly Operational Planning, Quarterly Business Review and Q4 Readiness documents for SVP/VP audience involving 30+ business/operations teams
• Benchmarked Italy and Spain tech feature-parity with other Amazon international websites and aligned country Directors on headcount optimization to fund major opportunities
• Facilitated country-wide product initiatives such as “Pay by Instalments” launched in 2020

• Spain Marketplace Category Lead for Consumer Electronics, driving the selection strategy and owning a high growth P&L
• Led a team of up to 10 highly-skilled Account Managers, Key Account Managers, Team Lead and Product Manager, hiring 18 and promoting 5
• Recruited new Sellers and supported existing Sellers (onboarding to Sell on Amazon, onboarding to Fulfilment by Amazon, international expansion, setting-up promotions and advertising campaigns)
• Developed the TV category through brand agreements, Seller fee promotions and Black Friday dealls
• Led a European initiative aimed at growing high traffic selection through Asia-based Seller recruiting, driving selection parity across Amazon international sites